Insurance companies: collect your premiums by bank transfer and track unpaid amounts

Premiums: a regular flow, hard to track at scale

For an insurer, premiums come back every month, every quarter or every year, across thousands of policies. Tracking comes down to three questions: who has paid, who is late and for how long, and which policies are at risk of tipping into cancellation.

Direct debit is not always possible, and many premiums are still paid by bank transfer. Without a tool, that means matching each transfer to a policy and chasing by hand — often too late, when the policyholder's cover is at stake.

One policy, one subscription

On virement.tn, each policy is a subscription attached to a policyholder. You enter:

• the policy number and the type of insurance;
• the insured item (for example the vehicle or the property covered);
• the cover dates;
• the frequency of the premium: monthly, quarterly or annual.

The amount of each premium is the one you set when generating the invoices: virement.tn does not calculate premiums, and you can generate installments in advance, up to 24 in a single operation.

The journey of a premium

1. You create the policy: policyholder (identified by their phone number), policy number, insured item, frequency.
2. You generate the premiums: one invoice per due date, visible and payable by the policyholder on its date. Under the ceiling you have set, it is confirmed automatically, with no new code.
3. The policyholder pays by bank transfer from their bank, to your verified RIB.
4. The bank confirms, the premium moves to “paid” and you are informed — in the app, by email or by webhook.
5. In case of delay, automatic tracking takes over.

Unpaid amounts: reminders, follow-ups and cancellation risk

For premiums linked to a policy, the delay is recalculated every night:

• a reminder goes out before the due date;
• follow-ups go out at 1, 7 and 15 days late, with no duplicates;
• at 15 days, a formal notification, separate from a simple follow-up, informs the policyholder that a prolonged non-payment may affect their cover. It uses factual, neutral wording, with no legal phrasing specific to an insurer.

What the policyholder sees

In their space, the policyholder finds their policy: number, type of insurance, insured item, cover dates and due dates, with the status of each premium. If a premium is very late, they see the flag too. They pay from their own bank — no card number is entered and no account is debited without their knowledge.

What your team sees

An insurer's dashboard brings together the essentials:

The Collections screen lists overdue installments, sortable by age or by amount, with totals per subscription.

Preparing claim payouts

virement.tn does not handle the claim, but it helps you pay the payout: you prepare a batch of “claim payout” transfers — beneficiary, RIB, amount — with an optional link to the policyholder's policy, whose details can be pre-filled from the payment book. The claim reference, date and nature go in a free-text description. Preparing the batch is done in virement.tn; executing the transfer remains the bank's responsibility.

A network of agencies

A head office can structure its network on three levels — head office, agencies, sub-agencies — with own agencies (created from the head office) or franchised ones (attached with the agency's agreement). Each agency decides, section by section, what it makes visible to the head office: nothing, totals only, or full detail. Visibility gives the head office no right to act on the agency's files.

What virement.tn is not

virement.tn does not replace your insurance management system. It does not handle:

• claims (declaration, assessment, decisions) or insurance certificates;
• premium calculation, sums insured or deductibles;
• automatic renewal or cancellation of a policy;
• direct debit: each policyholder triggers their own transfer.

The platform handles what it does well: collecting premiums by bank transfer and tracking unpaid amounts.

Going further

• The principle of a periodic subscription is explained on the recurring payments page.
• To split a premium arrears, see installment payments.
• Our article chasing an unpaid invoice gives a schedule and message templates.
• The full journey of an invoice is described in how it works, and pricing depends only on the volume of transfers.